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Willow Oak

Special Class BPO

Qualified people and technology-enabled processes for your business functions.

We provide international clients with outsourced business support, run on our own personnel, systems, processes and infrastructure in Cebu City.

Talk to our team

Service areas

What we can run for you

  1. 01Administrative support
  2. 02Data processing
  3. 03IT-enabled services
  4. 04Technical and customer support
  5. 05Back-office services
  6. 06Documentation and records processing

Our services

Special Class BPO services

  • 07

    Special Class BPO Services

    Outsourced business support and technology-enabled services to international clients, including administrative support, data processing, IT-enabled services, technical and customer support, back-office services, and documentation and records processing.

  • 08

    BPO Technical and Operational Support

    Personnel, systems, technology, processes, and operational resources to perform outsourced business functions, including service monitoring, process coordination, technical assistance, and quality control.

Engagement model

How we work with you

  1. Step 1

    Discover

    We scope the functions, volumes and service levels you need.

  2. Step 2

    Transition

    We set up the people, systems and processes to run them.

  3. Step 3

    Operate

    We deliver with ongoing monitoring and quality control.

  4. Step 4

    Review

    We report regularly and hold service reviews with you.

BPO standards

Our BPO commitments

We maintain appropriate standards and controls so our BPO operations meet applicable laws, contractual obligations and regulatory requirements.

  • Data protection
  • Information security
  • Confidentiality
  • Service quality
  • Employee conduct
  • Client protection